Elite Training & Support

Training

KBMax technicians build initial product configurators with customers to provide quick ROI and practical training.  Working on your actual products is the best way to learn how to use the functionality of KBMax Create. Your company administrators will be ready to maintain, update, and develop in your KBMax environment.  Additional webinar or onsite training is always available to train more users or assist in developing more complex configurators.

KBMax technicians can also do all administrative work beyond the initial product if the customer requires.

Support

KBMax provides an online Support Portal with support ticket system and knowledge based forums. All KBMax Users have direct access to the portal that includes the following features:

• A comprehensive support ticket system that allows users to submit, track, and receive responses in a defined time period.
• A user forum that allows KBMax users and  developers to collaborate and help solve actual problems.
• A knowledge base containing demos, tutorials, how-to articles, and FAQs